Shipping policy

Last updated: September 16, 2026

Where we ship
We ship to all 50 US states and Washington, D.C. We do not currently ship outside the United States, and we cannot deliver to P.O. boxes, APO or FPO addresses, or US territories such as Puerto Rico and Guam. If you place an order for one of these addresses we will contact you and refund you in full.

What shipping costs
Nothing. Shipping is free on every order, with no minimum order value. There are no handling fees and no surcharges. Sales tax for your state, where it applies, is calculated and shown at checkout before you pay, so the amount you confirm is the amount you are charged.

Processing time
We prepare and hand over your order in 1 to 2 business days. Orders placed before 12:00 PM Eastern Time on a business day start processing the same day. Orders placed after that, or on a weekend or public holiday, start processing on the next business day.

Delivery time
Delivery takes 4 to 7 business days after your order leaves our fulfillment partner. Counting processing, that means most orders arrive within 5 to 9 business days of the moment you order. These are estimates, not guarantees. Weather, carrier backlogs and peak periods around Thanksgiving, Black Friday and Christmas can add a few days.

What a business day means
Monday through Friday, excluding US public holidays. Weekends and public holidays are not counted in processing or delivery estimates.

Where your order ships from
Mara Linden is run from the Netherlands. Our blankets and cushion covers are made by and dispatched directly from our fulfillment partners in Asia to your address in the United States. We are the seller and you deal only with us. Returns go to our return center in Doral, Florida, so sending something back never means mailing it across an ocean.

Duties and import fees
You never pay customs, duties or import fees. Any that apply are paid by us before your parcel reaches you. You will not be asked to pay anything extra on delivery.

Tracking
You get a shipping confirmation with a tracking link by email within 24 hours of dispatch. The first carrier scan can take 2 to 4 business days to appear, because the parcel travels a stretch before the US carrier picks it up. A tracking number that shows no movement yet is normal in that window.

If your tracking stops moving
If your tracking has not updated for 7 business days, email support@maralinden.com with your order number and we will chase the carrier for you. If a parcel has not arrived 15 business days after dispatch we treat it as lost and you choose: a free replacement or a full refund. You do not have to prove anything beyond telling us it did not arrive.

If your parcel arrives damaged
Email a few photos of the item and the packaging to support@maralinden.com within 30 days of delivery. We send a free replacement or refund you in full, your choice. In most cases you do not need to send the damaged item back.

If you gave a wrong address
Email us within 12 hours of ordering and we will correct it free of charge. After that the order is usually already being packed. If a parcel is returned to us as undeliverable we refund you in full once it arrives back.

Order changes and cancellation
You can change or cancel your order free of charge within 12 hours of placing it. Email support@maralinden.com with your order number. After that we can no longer stop it, but you can return it once it arrives under our Refund & Return Policy.

Related pages
Returns and refunds are covered in our Refund & Return Policy. General terms are in our Terms of Service.

Company and contact
Mara Linden
Vuurdoornlaan 6
Nootdorp, the Netherlands

Email: support@maralinden.com
Customer service: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. A real person replies within 24 hours on business days.
Phone: +1 239 523 9993, for business inquiries only. Customer service is handled by email so we can look up your order and keep a written record for you.