Terms of service

Last updated: September 16, 2026

1. Who you are dealing with
This store is operated by Mara Linden, Vuurdoornlaan 6, Nootdorp, the Netherlands. In these terms, "we", "us" and "our" mean Mara Linden, and "you" means the person using the site or placing an order. These terms apply to everyone who uses maralinden.com, whether you buy something or not.

2. These terms, and changes to them
By using this site or placing an order you agree to these terms, to our Privacy Policy, our Shipping Policy and our Refund & Return Policy. Those three are part of this agreement. We can change these terms at any time. The version on this page at the moment you place an order is the version that applies to that order, so changes are never applied backwards.

3. Who can order
You must be at least 18 years old and legally able to enter into a contract. We sell to consumers in the United States only. If you are buying to resell, you need our written permission first.

4. Ordering and your details
Orders are placed as a guest. You are responsible for the accuracy of the details you enter, including your email address and shipping address. If we do create an account for you at some point, you are responsible for keeping your login details to yourself and for anything done through your account.

5. Communicating by email
When you order or contact us, you agree that we may communicate with you electronically. Order confirmations, shipping notices, return instructions and anything else we send by email count as being in writing, and they satisfy any legal requirement that a communication be in writing.

6. Products, descriptions and images
We describe every product as accurately as we can, including the exact fabric, the fabric weight and the washing instructions as given by the maker. Our photography is our own.

Textiles vary. A finished size can be about an inch larger or smaller than the size on the label, and a color can look slightly different on your screen than in your living room, because screens are calibrated differently. That variation is normal and it is not a defect.

Anything shown in a photo only to give a sense of scale, such as a sofa, a bed, a lamp or other cushions, is not included unless the listing says so.

7. What is included
Our cushion listings are covers. Unless a listing says otherwise there is no pillow insert inside. Every cushion listing states this in the title and again under What is included. Blanket listings are for one blanket in the color and size you choose.

8. Availability and order limits
We list what we can supply, but we cannot guarantee that every item is available at every moment. If something becomes unavailable after you order, we tell you within 2 business days and refund you in full.

We can limit the quantity of any item per order, per household or per address, and we can refuse an order that looks like it is for resale. If we apply a limit after you have ordered, we contact you first.

9. Prices and sales tax
All prices are shown in US dollars. Shipping is free on every order, with no minimum. Sales tax, where your state requires it, is calculated and added at checkout and is shown to you before you confirm and pay. There are no other fees. The total you see on the confirmation screen is the total you are charged.

We can change prices at any time. A price change never affects an order you already placed.

10. Pricing and typographical errors
We check our prices and our texts carefully, but errors happen. If a product is listed at an obviously wrong price, or a description contains an obvious error, we are not obliged to sell at that price or on those terms, even after we have sent an order confirmation. We contact you, explain what went wrong, and give you the choice between going ahead at the correct price or cancelling for a full refund. You are never charged more than the price you agreed to.

11. Payment
We accept Visa, Mastercard, American Express and Discover, plus Shop Pay, Apple Pay and Google Pay. Payment is processed by Shopify Payments over an encrypted connection. We only show payment methods that actually work at our checkout.

Payment is taken when you place the order. By paying you confirm that the payment method is yours or that you have permission to use it. If a payment is declined or reversed, we can cancel the order and hold delivery.

12. How the contract is formed
The products on our site are an invitation for you to make an offer, not an offer in themselves. When you place an order you are offering to buy. The confirmation email we send you acknowledges that we received your order, it does not accept it. The contract between us is formed at the moment we send you the shipping confirmation, and only for the items named in that shipping confirmation.

13. When we can refuse or cancel an order
We can decline or cancel an order, in whole or in part, before it ships. Reasons include: the item is genuinely unavailable, the price or description was clearly wrong, we cannot verify the payment or the address, the order appears fraudulent, the order is for resale without our permission, or the delivery address is one we cannot ship to. If we cancel, you are refunded in full within 5 business days and you owe us nothing.

14. Changing or cancelling your order
You can change or cancel free of charge within 12 hours of ordering. Email support@maralinden.com with your order number. After that the order is usually already being packed and we can no longer stop it, but you can return it once it arrives.

15. Delivery, risk and ownership
Delivery times and costs are in our Shipping Policy. Delivery dates are estimates and not guarantees. Ownership and the risk of loss or damage pass to you when the parcel is delivered to the address you gave us, not before. Until then a lost or damaged parcel is our problem, not yours.

16. Your address is your responsibility
We ship to the address you enter. Check it before you confirm. If the address is wrong or incomplete and the parcel is lost as a result, we are not obliged to replace or refund it, although we will always try to help you trace it. You can correct an address free of charge within 12 hours of ordering.

17. Refused or undeliverable parcels
If you refuse delivery, or a parcel comes back to us because nobody could accept it or the address did not exist, we refund you in full once it reaches us. If you want it sent again instead, we do that at no charge, once.

18. Returns and refunds
Your return rights are set out in full in our Refund & Return Policy, which is part of these terms. In short: 30 days, no reason needed, no restocking fee, refund to your original payment method. We never offer store credit, a discount code or a partial refund in place of the money you paid.

19. Warranty
Every item is covered for 1 year from delivery against manufacturing defects: seams coming apart, zippers failing, pile shedding far beyond what is normal for the fabric. Email support@maralinden.com with photos and we replace the item or refund you.

Not covered: normal wear, damage from misuse, damage from washing or drying against the care instructions on the product page, damage caused by pets, and any change you made to the item yourself.

Nothing in these terms limits the implied warranties you have under the law of your state where those cannot legally be excluded.

20. The site itself
We try to keep the site accurate, complete and available, but we provide it as it is. We do not promise that it is free of errors, that it is available without interruption, or that every detail is current at every moment. We can change or remove products, prices, content and features at any time without notice.

21. Limits on our liability
We are responsible for delivering what you ordered, in the condition described, and for refunding you when we do not. We are not liable for indirect, incidental, special or consequential loss, including lost profit, lost opportunity, missed occasions or emotional distress, arising from a delayed, damaged or failed delivery or from your use of this site.

Our total liability for any claim connected to an order is limited to the amount you actually paid for that order.

Nothing in this section excludes or limits our liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot be excluded under the law that applies to you.

22. Indemnification
If you break these terms or use the site unlawfully, and that causes a third party to bring a claim against us, you agree to cover our reasonable costs and losses from that claim, including reasonable legal fees. This does not apply to anything that is our own fault.

23. Chargebacks and payment disputes
If something is wrong with your order, email support@maralinden.com first. A real person answers within 24 hours on business days, and almost every problem is solved the same day with a replacement or a refund.

Please do not file a chargeback before contacting us. A chargeback filed for an order that was delivered and not returned, or filed before you have given us a chance to fix the problem, will be contested with the carrier tracking, the delivery confirmation and our correspondence with you. Where a chargeback is found to be unjustified we can recover our costs and refuse future orders.

This does not take away any right you have against your bank or card issuer. It is a request to talk to us first, because it is faster.

24. Things outside our control
We are not liable for any delay or failure caused by something we could not reasonably control, including extreme weather, natural disasters, fire, war, civil unrest, strikes, carrier failures, customs action, epidemics, power or internet outages and government restrictions. If such an event delays your order we keep you informed, and you can cancel for a full refund.

25. Promotions and discount codes
Any discount code, promotion or free gift is subject to the conditions published with it. Unless we say otherwise, codes cannot be combined, have no cash value, apply only to future orders and not retroactively, and can be withdrawn at any time. We can cancel an order placed with a code that was obtained fraudulently or used against its conditions.

26. Reviews and anything you send us
If you send us a review, a photo, a comment or a suggestion, you give us permission to use it on our site and in our marketing, without payment and without having to credit you. You confirm that it is yours to send and that it does not break anyone else's rights. You are responsible for what you send. We can remove any content that is unlawful, misleading, offensive or irrelevant, and we do not publish fake reviews of our own.

27. Our intellectual property
The name Mara Linden, our logo, our photography, our product texts, our page copy and the design of this site belong to us and are protected. You may browse the site and print pages for your own personal use. You may not copy, republish or use any of it commercially, and you may not use our name or logo, without our written permission.

28. What you may not do with this site
You may not use this site to break any law, to harass anyone, to upload viruses or malicious code, to interfere with the security of the site, to scrape or copy it at scale by automated means, to collect other people's personal data, to impersonate anyone, to place fraudulent orders, or to resell our products without our written permission. We can refuse or withdraw service to anyone who does any of this.

29. Links to other sites
Our site may link to sites we do not run. We are not responsible for their content, their products or their privacy practices. Visiting them is at your own risk.

30. Ending this agreement
We can refuse service, close an account or cancel an order at any time if you break these terms or if we reasonably suspect fraud. Sections that are meant to survive, including limitation of liability, indemnification, intellectual property and governing law, continue to apply after this agreement ends.

31. Time limit for claims
Any claim connected to an order or to your use of this site must be brought within 1 year of the event that caused it, unless the law of your state does not allow a limit that short, in which case the shortest period the law does allow applies.

32. Transferring this agreement
You may not transfer your rights or obligations under these terms to anyone else. We may transfer ours, for example if the business is sold, as long as your rights are not reduced.

33. If we do not enforce something
If we do not enforce a part of these terms on one occasion, that does not mean we give up the right to enforce it later.

34. If part of this is unenforceable
If a court finds any part of these terms invalid or unenforceable, that part is removed and the rest stays in force.

35. The whole agreement
These terms, together with our Privacy Policy, Shipping Policy and Refund & Return Policy, are the entire agreement between us about your use of this site and anything you order. They replace anything said or written before.

36. Governing law and where disputes go
These terms are governed by the laws of the State of Florida and of the United States, without regard to conflict of law rules. This does not take away the protection of any mandatory consumer law of the state where you live, and it does not stop you from bringing a claim in the courts of your own state.

37. Questions
Email support@maralinden.com. A real person replies within 24 hours on business days, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

Company
Mara Linden
Vuurdoornlaan 6
Nootdorp, the Netherlands